Сегодня написалМне написало 3-5 рабочих дней,а писать в поддержку не пробовали?
Сегодня написалМне написало 3-5 рабочих дней,а писать в поддержку не пробовали?
Если карта РФ может поэтому задержка.....Ответ поддержки:
Всё, отмучались.ePayments has decided to close the business.
ePayments has begun the process of closing its doors and entered into an orderly, solvent wind-down.
As you will be aware, the business has been closed for the past three years after our regulator (the UK Financial Conduct Authority (the FCA)) identified some weaknesses in our financial crime controls. We have over this period been working hard to ensure these are up to the required standard, but in these extremely challenging and unprecedented global economic conditions, and with the business being restricted for such an extended period we can no longer sustain the business to build back to what the FCA require and a ‘business as usual’ state.
In practice, this means that we will not return to full operations and will now focus entirely on providing customers with refunds and working through the process of closing your accounts as we close down the business.
Выплаты денежных средств временно приостановлены
Здравствуйте, Serg!
Сообщаем вам, что мы временно ограничили доступ к выводу средств для вашего счета в связи с прохождением внутренней проверки, начатой в октябре 2022 года. Эта процедура согласована с нашим регулятором, Управлением по финансовому регулированию и надзору (FCA), и необходима для подтверждения соответствия процесса вывода средств всем регуляторным и юридическим обязательствам.
В ходе этого процесса мы обновляем информацию о клиентах в соответствии с KYC требованиями. Поэтому в ближайшее время мы обратимся к нашим клиентам, имеющим баланс в системе, с просьбой заполнить анкету и предоставить актуальную информацию о себе. Пожалуйста, ответьте на нашу анкету, как только вы ее получите. Напоминаем, что предоставление неверной или устаревшей информации может замедлить проверку и процесс возврата средств в целом.
Пожалуйста, ожидайте дальнейших инструкций. Мы свяжемся с вами по электронной почте или через систему тикетов в ближайшее время. Если у вас возникнут какие-либо вопросы, пожалуйста, свяжитесь с нашей службой поддержки, которая будет рада помочь вам.
Мы приносим извинения за возможные неудобства и искренне благодарим вас за сотрудничество!
Искренне Ваш,
ePayments
Можете забыть, насколько я понимаюЗнаю, что одному моему знакомому до сих пор не вывели. Кстати, мобильное приложение они уже тоже закрыли.
We're resuming refunds
We are delighted to inform you that we have successfully completed the internal review conducted with the awareness of our regulator, the Financial Conduct Authority (FCA). As a result, we are now ready to resume issuing refunds to our customers.
We would like to express our gratitude to our customers who have provided required information for completion of their Know Your Customer (KYC) checks. We will notify you via email once your account is ready for refund, please proceed according to the instruction provided to you. Please note it may take us some time to mobilise our banking partners however, we will do everything possible to minimise the delay.
For those customers who did not respond to the request for KYC information update, please read it carefully and provide information according to the mentioned requirements, as responding with irrelevant or inaccurate information will delay our review and the overall refund process.
If you have not yet been contacted, please let us know that you would like to obtain your refund and proceed with confirming your KYC information, and we will send you a request for information. We will appreciate a prompt response and will do our best to conduct checks for your account as soon as we receive it.
We thank you for your incredible patience and continued cooperation during this period. We will keep everyone informed of our progress through our website, customer emails and the ticket system – if you have any questions in the meantime, however, please feel free to contact our Customer Support team who would be happy to assist.
Думаю, общеизвестно, что обещать жениться и на самом деле жениться - это две большие разницы.В конце июля была рассылка, что они снова возобновили вывод средств.
Hello,
As you are aware, ePayments is engaged in a solvent wind-down of the business and is refunding all of its customers. As you may also be aware, we are unfortunately no longer able to support accounts denominated in USD. This is because our banking partners will no longer support transfers in USD. Because USD is not available to execute your refund transaction we are going to convert the currency in your account to EUR, which is a currency in which your refund can be processed. This conversion will be done automatically no later than 20/11/2023, and the exchange rate will include our normal fees applied for your account. You will be able to see details of the exchange rate and fees in your account in the usual way after the conversion.
We would like to remind you again that refunds are available for our customers, and you should claim your funds without delay. Therefore, we urge you to immediately claim your funds by contacting us by email if you have not already done so and follow the required steps to obtain any available funds within your ePayments e-Wallet. If you experience any difficulties with the refund process, please contact us immediately.
Yours Sincerely,
ePayments