Dear Sergey,
Thank you for contacting the Abuse Department.
We really apologize for this inconvenience with your account, please read the following security tips so you may avoid this kind of situations in the future and ensure the security of your account.
a. Reset the login information of your account as soon as you are able to. If you do not have access to the account in this moment you may contact our Live Chat, they will assist you further in order to change the information.
b. Scan your computer for viruses and spyware.
c. Change the password from your email address registered in the Liberty Reserve account and do not use same password for the account and the email address. If you believe that the email address is not secure anymore for the Liberty Reserve account, we suggest you to change it.
d. We suggest you to use the Mozilla Firefox browser, and download the Liberty Guard option that will keep you away from phishing websites.
e. Use a safety internet connection.
f. Verify in your account if you have an API/SCI feature created, if you do not use it or know how to do it, we recommend you to delete it.
Remember that all payments made in Liberty Reserve are irrevocable, we will verify this account this situation, please provide us with the information about this transaction so we may investigate the account holder in order to assist you further.
If you have any doubt, please do not hesitate to contact us, we will be glad to assist you further.
Kind regards,
Sandro
Abuse Department
www.libertyreserve.com
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