Sebastian:
Hello!
Welcome Sebastian! Your request has been directed to the Customer Service department. Please wait for our operator to answer your call.
Call accepted by operator Customer Support 1. Currently in room: Customer Support 1, Sebastian.
Customer Support 1:
Hello Sebastian, Welcome to MacroTrade! My name is Sophie ..
Sebastian:
Hello, Sophie!
Sebastian:
I've got a question. Some questions...
Sebastian:
I was reading MMGP forum and I saw some users complaint for not receiving withdrawals. For more than 24 hours. Why so?
Customer Support 1:
Could you provide us with details of such members?
Sebastian:
One: Nov 18, 2011 14:29 Withdrawal Perfect Money USD 57.00 PMU1-414499 Pending
Sebastian:
Two: 3471756
Nov 19, 2011
06:59
—
Withdrawal
Perfect
Money
USD 0.48
PMU1-227879
Pending
Cancel
Sebastian:
And one more customer. Unfortunately, I do not know their accurate login names
Customer Support 1:
Email address and names of such customers.
Sebastian:
I do not know exactly, unfortunately, they are not my referrals, I took this from MMGP.COM
Customer Support 1:
We need email addresses and names to locate their details and respond them.
Sebastian:
Okay, they'll submit tickets themselves.
Sebastian:
What about debit cards?
Customer Support 1:
It is in the final stages and would be announced soon.
Sebastian:
I hope so, cos I've heard the same thing for about a month by now
Sebastian:
Can you tell me why are you paying so slow now? Previously I used to receive payouts within 2-3 hours, now I have to wait almost 19-24 hours.
Customer Support 1:
We are in the process of upgradation and till it is functional, there would be a delay in transactions.
Sebastian:
Please be more specific, what do you mean with upgradation?
Customer Support 1:
Our back office is being upgraded since number of transactions have increased.
Sebastian:
Okay, wish you good luck and get back to normal work soon!
Sebastian:
Have a great day
