Re: AlertPay Обсуждение
По какой причине отказали?
Я думаю не устроила "свежесть" документа подтверждающий прописку, пришлось идти в банк делать более свежий.
Подскажите об отказе они на аккаунт оповещение дают или на почту приходит. Тоже заказал, но тишина пока, всем сразу не угодишь.
Прислали на почту письмо, на следующий день после заказа, деньги вернули обратно на счет, в письме было следующее:
Your AlertPay PrePaid Debit Card order has been declined
This is to inform you that your order for an AlertPay PrePaid Card has been declined and your payment has been refunded.
Please note: it is very important that the information listed on your documents matches the information in your AlertPay account. We kindly ask that you verify this before resubmitting the required documents. Once you are able to order a new AlertPay PrePaid Debit Card, you will need to provide the following documents:
A proof of address, such as a bank statement, credit card statement, a phone bill or a utility bill. The name and address on the document must match the information listed in your AlertPay account. Please ensure that the statement date is visible and that it is dated within the last 3 months.
A government issued photo identification document, such as a passport, driver’s license, country/state ID. This identification must be valid and cannot be expired. Please ensure that your date of birth is visible.
Please feel free to hide or black out any irrelevant information, such as your driver's license number or account balances.
Once you are able to order a new AlertPay PrePaid Debit Card, a banner will appear at the top of the page when you log in to your AlertPay account. When you see the banner follow the prompts to complete the order process once again. To prevent future delays, please ensure that the documents submitted are complete, accurate and valid.
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Я так понял, как только у меня в личном кабинете снова появится баннер, я смогу сделать заказ еще раз, но вот когда он появится, история умалчивает...
