14:17:23 Visitor: Hello
14:17:47 Visitor: Is administrator available please?
14:19:23 Operator Administrator joined the chat
14:19:31 Administrator: hello
14:20:15 Visitor: This is michelle OrbisTrends
14:20:42 Visitor: we had several people asking in support about problems
14:21:10 Visitor: they sound very convinced that OrbisTrends is scam
14:21:34 Visitor: they mention the "insurance" you are offering being the reason for their conclusion
14:21:47 Visitor: can you comment on that?
14:22:34 Visitor: Are you here?
14:22:58 Administrator: I first heard about it. About what exactly the problems you say?
14:23:18 Visitor: about insurance
14:23:39 Visitor: there are several tickets and chat session
14:24:07 Visitor: basically they are saying that because there is insurance, we are scam site
14:24:12 Administrator: What about insurance
14:24:30 Visitor: I am in shock about what this insurance of yours is
14:24:46 Administrator: not listen to them
14:25:11 Visitor: I can't
14:25:23 Administrator: we have never had such problems
14:25:33 Visitor: We are not interested to be perceived as something we are not
14:26:05 Visitor: We are told that people are very concerned on russian forum
14:26:14 Administrator: We do insurance and fulfill their obligations
14:26:57 Administrator: and what they are concerned?
14:27:18 Visitor: WE are concerned
14:27:57 Administrator: I already have people started to insure
14:28:17 Visitor: how many?
14:30:24 Administrator: 1 min
14:32:30 Administrator: 10 users
14:36:10 Visitor: Can you give me a moment please, I am looking over at the ticket on this matter?
14:38:33 Administrator: ok
14:43:54 Visitor: Can you tell me please. what exactly this "insurance" is and what is normally used for?
14:44:47 Visitor: The way I understood this is that there are people who does not have much funds and that are looking for some extra security of theid funds
14:46:54 Visitor: The way I understood this is that there are people who does not have much funds to invest and that they are looking for some extra security for their invested funds.
14:48:16 Visitor: there are several people working in our support and I am afraid there might have been some misunderstanding
14:48:30 Visitor: are you here?
14:48:39 Administrator: yes
14:49:27 Visitor: I see in the ticket a discussion about "conditions" for insured people. Can you tell me what these "conditions" are?
14:50:43 Administrator: Terms write on the forums on the payments and to vote on monitoring
14:52:08 Visitor: You mean, you ensure them, but they must post and vote?
14:52:26 Visitor: This is the condition?
14:52:54 Administrator: yes
14:54:20 Visitor: OK, this is not acceptable. People can invest freely, we cannot request them to post!
14:55:44 Visitor: The reason we deposited for your insurance fund is because this is what you suggested us to do in reply to our inquiry about why OrbisTrends is not on the list of top 10, while we can see that some 3 days old listings are there.
14:56:16 Administrator: amount which is insured, received her payment, they should write about it on the forum
14:56:40 Visitor: we followed your recommendation as we saw nothing wrong in providing extra guarantee to low income users.
14:57:03 Visitor: it appears that these people are actually forced to do something they do not need to.
14:57:41 Visitor: Here is what I am asking you to do (and I do apologize for any misunderstandings):
14:58:25 Administrator: rules can be made any
14:58:42 Administrator: we can change the rules
14:59:03 Visitor: We cancel this "insurance" activity at once, We ask you to tell people who already took it that they are NOT required to be posting and voting unless they choose to do so per their own will.
14:59:14 Administrator: Previously, there were no problems with this
14:59:52 Visitor: I understand and like I said, I am sorry about this misunderstanding, but we do need to cancel it right away
15:01:09 Visitor: can keep a portion of insurance money, for which people already signed up, but you are not to offer this in the future.
15:02:04 Visitor: Can I also ask you to post the copy of this chat on that forum (mmgr.ru)?
15:02:48 Visitor: Copy the English version and if you don't have time, please follow the copy with the note asking someone to translate.
15:03:08 Visitor: can you do this please?
15:03:29 Administrator: now free 170$
15:03:32 Administrator: Ok
15:04:11 Administrator: Now I can return the 170$
15:04:17 Visitor: How much did we send you total for insurance? was it $500?
15:04:34 Administrator: yes
15:07:04 Visitor: OK, please the unused portion of insurance back to the account you received it from and once already insured people receive the amount equal to their insured amount via daily profits, please send the rest of it. And I repeat once again: these people are NOT obligated to post and vote, unless they choose to.
15:08:14 Visitor: Would it be a problem for you to post a copy of this chat right now and send me the link so I can see the text?
