Вопросы и ответы на вебинаре 24 августа от BB:
Chris is speaking:
Payouts -
STP/Payza -- Slight Delay. Will be done before end of weekend.
India - Have all details needed in our hands Next step is to upload it to the back office for each affiliate.
US payouts - You should be able to receive funds within 3 days. We will do those this weekend.
BB Cards - Payout was done starting last Friday and throughout the week. Next one is next week.
Pay-ins:
Allied Wallet: Seems to be a slight problems with processing. We are working on that. If your transaction was successful, BB is uploading those manually in a timely fashion. We did an upload around 2:30 PM.. if it was after that, we will upload all transactions that were missed. We will have a function in the back office shortly to update you on these transactions.
ID Uploads: online and available. Soon we will provide a 3rd box for uploading an additional ID, if you want to re-upload a notarized ID.
30 day countdown to have your ID uploaded. We will eventually be locking accounts for those who have not uploaded it. Rule of thumb is 3 cases where you need ID uploaded:
1. If you purchased a package.
2. If you order a BB card
3. If you do a withdraw request.
This is required by compliance.
Panel Movement:
There was an intermittent (we were doing updates last week) slowness in panel movement, but we have worked on that. Engine is live. You may not see anything updated for 24 hrs - 5 days. the timeline for panels completing has not changed. the average has stayed the same. We have had complaints about slow panel movement since inception, but we over time all panels complete according to the average.
-- Engine is running all the time!!!
Q&A time:
BB card delivery? Status button is live. We are working on getting further updates from the time the info leaves our hands. This goes through 3 steps, BB, Vector and printer. Challenge is getting additional info after it leaves our hands. We are looking to get updated on that in a more timely fashion. There have been some problems at the printer stage, so please be careful when you fill in your info to be sure no mistakes before submitting application.
Who to contact for the card or actual money on the card or order process? Please contact support for all these issues. Only contact Vector is there is an issue with the Card like activation, not the money on the card. that is a question for BB support.
Allied Wallet chargebacks resulting in accounts being locked? We have received some notices of chargebacks on Allied Wallet. In this case an account may be locked. We are following up on this to be sure this is straightened out. No chargebacks are allowed, so we have a Zero Tolerance Policy for that. We will lock your account and ban any affiliate that does a chargeback with any of our processors, Allied Wallet, STP or Payza. If this was an error, please let us know, and we will put your account back in good standing.
When is the new package to be available? We are working on components now. We are looking for it to be out before the end of the year.
Admin fee has not been deducted, what should we do? Just keep money in your eWalletl to cover the fee. Your account cannot go into negative. It can, but we will eventually lock accounts for going into negative. ALL FEES WILL BE TAKEN OUT BY NEXT WEEK, for any accounts that were missed.
IS STP still available for pay-ins? YES, and we had a conversation with STP yesterday. we will continue to use STP for pay-in and pay-out!
Traffic Packs, when will they automate? We want to have this completed by end of next week. Please have money available. When this launches, you will have an option to cancel TP's, but we will deduct the BONUS 50,000 hits that you were given if you decide to cancel.
New Package? We have a few ideas as to how this will work. Thank you for submitting some very creative names.
Advertising Coordinator option? Live September 1st. BB never had any authorized account managers. Account managers have done this successfully, but some did a horrible job. We appreciate the good ones, but we are now taking this in-house. You cannot have an account manager other than BB's, starting Sept. 1st. If BB hears of this accounts will be locked.
September 15th -- we are no longer accepting "corporate accounts" (large wires over the package prices) We will be offering a larger package in the future.
Friday Update Newsletter will begin soon with all updates for the week that we go over on the webinars
end of webinar....
