Q&A -- Chris Smith
Packages and/or panels... you can still transfer panels.
PrePaid Debit Card withdrawals... You will see money today or Monday. Please do not test using card just to see if money is there... you will be charged $2.00 fee if it is declined. Log into Dashboard, and check your balance under check card balance.
Payment to Payza and STP will happen over the weekend.
India, payouts via cash option. Now it is offline for new withdrawals, but last batch has been sent. We are looking for more options for India, so hold tight
Why are we receiving Standard Card.. that is not right, becuase BB only has one card. If you are premium, you have more benefits. The website shows the differences. Again, only one card for all affiliates.
ID NEEDED FOR ALL ACCOUNTS, regardless if you have a debit card or not. Within 30 days you must supply ID. Also, to withdraw you need ID, or when you order BB card, you must have ID.
Recently divorced members... contact Support and let them know why your name has changed. Must have proper ID. Then your new name can be on the card.
23 character limit for printing card. So omit middle names if full name won't fit.
Can we change country? Submit a support ticket for this.
Campaigns -- should show up within a couple days. New account coordinators coming onboard that can help you with setup of campaigns.
Transfer of panels will stay.
Bank wires: Problem with bank wire situation. Dozens of people addded BB name on recipient for bank wires. Instructions were not followed. Becuase of this bank had alot of wires with confusing information. So all wires were placed on hold to find out what's going on. BB has met with bank reps to get problems solved. Do not call the bank and complain. If you do call the bank your Account will be TERMINATED. this is serious, so please adhere to this rule.
Support Phone calls for bank wire problems.. there is no fee for this now.
Funding with Allied Wallet. This is automated funding, instantaneous. .02% of people are having problems with Allied Wallet. a few may say "successful" but not appear in your account. Chris looked at all transaction and now have been updated. If you were missing a transaction, use the transaction number and submit a support ticket. We now know how to fix this quickly.
PIN number with BB Card... you choose this on the activation page.
Direct deposit for Canada -- last night or today, or Monday at latest. These were submitted a week ago. BB rec'd confirmation from bank that all were sent out. Money will appear shortly.
You can still order prepaid card.
Archive for capped panels is in the works.
The limit for BB Card is not on the Card. We are only sending out one type of card. Your account type limits your withdrawals, not your card.
If you need longer time to submit ID, please submit a request to Support.
Premium members are saying there is a max load of 625. Please contact support, and we will resolve that today.
Corporate accounts over 5,000, please speak to Chris Smith or Raj
FAQ will be updated with all the great questions that came in today, if yours was not answered.
We will be looking into India withdrawals. This is on the top of our list. Also, if government ID has no expiry, just put in default date. When we have another provider for India, we will notice you of requirements.