Hello, your Support representative is Johan
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Johan
Welcome to Liberty Reserve. My name is Johan, How may I help you?
rfjust
Hello
rfjust
I need info about account U*******
rfjust
When you will unlock it?
Johan
Is this your account?
rfjust
yes
rfjust
I had sent all documents 3 weeks ago...
Johan
Let me check if they received all your information
rfjust
Ok, I am waiting.
Johan
They are asking you send a bank statement from the last 2 months to justify the amount in your account.
rfjust
Let me know more about required form
rfjust
I am registered as individual entrepreneur
rfjust
I pay fixed tax rate (flat tax rate)
Johan
This bank statement has to be under your name, and the funds has to match with the balance in your account
Johan
For any question about that please contact the Compliance department
rfjust
>>and the funds has to match with the balance in your account
what do you mean by "match"?
rfjust
I pay fixed tax rate. I am registered as individual entrepreneur, my taxes are not depend on my income.
Johan
They are not asking you a tax bank statement, they are asking you a bank statement with the transactions of the last 2 months
rfjust
what transactions? I did not withdrew any funds from my LR account for the last year
rfjust
what kind of transactions you need?
Johan
I am sorry i am try to contact Compliance
Johan
Let me a moment , they are the ones that are asking you this information
rfjust
Ok. I am waiting
Johan
They want to know what is the source of the funds stored in your account
rfjust
It's monitoring website.
http://uhyips.com/
Johan
They just sent you an email, please check it
rfjust
I got it
rfjust
I still need to know what exactly do you need from me?
rfjust
I had sent them all documents 3 weeks ago...
a) (Scanned copy of) *International Passport**, both sides
b) (Scanned copy of) *National ID**, both sides
c) (Scanned copy of) *Utility bill**
rfjust
but account limitation is still not lifted...
Johan
Is this the information they asked you in this new email?
rfjust
what exactly "bank account statement" do you need?
rfjust
I did not withdrew any funds from my LR account for the last year
Johan
If you can not send them the bank statement you have to send them an income certification of the last 2 months from a public accountant in your country.
rfjust
"income certification" what do you mean by that?
Johan
They need to know how many are the income that you earn with your company
Johan
They want to know what is the source of the funds stored in your account
rfjust
You know the source of my income, 90% of your users have the same source.
Johan
You have to certify it with a public accountant
rfjust
You know my website... It's monitoring. what's the problem?
rfjust
Info from official LibertyReserve blog:
"There is a group of blocked accounts which were
erroneously blocked by an automated script"
rfjust
Is it true?
Johan
There is not problem ! they are checking the information and source funds of some accounts.
rfjust
Can you please ask them to check my account?
Johan
Yes they can see your account but you have to certify your income.
rfjust
I don't understand. what's the problem? I'm you customer since 2007
Johan
There is not problem , this is a step of the verification process
rfjust
Before you didn't had such problems
Johan
This is not a problem , this is a normal verification process
rfjust
I had sent you 3 different documents
rfjust
It's even more than my bank requires
Johan
According to our terms of services
the verification process will be required on time to time with no notifications.
rfjust
Why it's not enough these documents?
rfjust
a) (Scanned copy of) *International Passport**, both sides
b) (Scanned copy of) *National ID**, both sides
c) (Scanned copy of) *Utility bill**
Johan
Yes we have this information
Johan
Please do not make me repeat , you already know what they need
rfjust
Tell me more about requirements
rfjust
what exactly "bank statement" do you need?
Johan
You already said that you have not withdrawed funds from your account in the last year
Johan
So you have to send them a certification by a public accountant
rfjust
tell me about a form of "certification" what you need?
rfjust
I will accomplish it
Johan
All the public accontants know about this kind of income certifications
rfjust
I need to know your requirements. It's very special. PDF format, 300 DPI?
Johan
You already know what they need , please contact first the account and ask him how do that
Johan
There is not requirements, just a income certification from 2 months
rfjust
OK. Thanks for the info.
I will post on forums info about your certification process to help your other members.
As your compliance department didn't sent it before this conversation.
Johan
Sure! These accounts have to certify legally their income in their countries.
rfjust
Thanks for your help.
Johan
Ok! You can confirm with us when you have sent this document, Bye take care!!!
Johan
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