Dear ******,
Please note that in order to reset your login information, for security measures you must go through verification by our internal compliance department.
Please note, “The creation or use of a liberty reserve account means user accepts all the terms and conditions of this agreement, which includes on point*2.5. User must provide Issuer with valid and accurate identifying information as determined by Issuer in the sign up process; Issuer reserves the right to verify said information from time to time. User’s non-compliance with this condition of use will allow the Issuer to restrict the account without notice”.*
To process your request, upon successful verification procedure: please e-mail us the required information mentioned below to
[email protected] with the subject [Liberty Reserve Verification Process]
Please provide us with the following documents:
a) (Scanned copy of) *International Passport**, both sides (Front and back)
b) (Scanned copy of) *Utility bill** (water, electricity, gas, cable or internet) ** “English or Spanish only” with a maximum maturity of three months. -- It is not necessary to be registered in your behalf; but it must contain the address registered in the account. If the original document is issued in different language please contact a professional Linguist, they will translate and certify the document.
You must send documents with the following specifications/Requirements:
- Resolution not less than 300 DPI (300 dpi = 1500 x 2100 pixels)
- Full color**
- No trimmings “do not cut the edges of the documents"**
- PDF format
- The invoice must contain the address registered in your account, it is not necessary to be registered in your behalf; translation into English must be issued by linguist.
*Other documents are not accepted until formal request by Liberty Reserve.
**If you do not enclose all required documents, your entire verification will be returned to you, causing delays in the processing of your request.
Please note that user must send this information to
[email protected]
Thank you for your cooperation.
