Last leaders call of the year
Thanked for all support during 2012 – Raj talked about the journey we have taken over the last 12 months
Thank you for communicating the correct information to the field and thank you for your support despite the challenges and hiccups we have faced.
Special thank you to the IC’s for all the work they have done.
Pay outs all on track – we will meet our target.
Payza pretty much caught up – opened up as a withdrawal option expect for UK, USA, India and Bangladesh, deadline to receive that before Christmas was December 5th.
STP was 6 weeks behind, we are now 2 weeks behind, approximately mid to end of November. We sent out 1,000s of STP withdrawal requests over the weekend. The limitations with STP is more a technical one and the volume of transactions. We are catching up and are looking to have everything withdrawn prior December 5th paid by December 20th.
USA Pay outs, everyday last week and everyday this week deposits will land in USA accounts.
BB Card, we are paying to the cards every day last week and again every day this week. If you have more than one request, your payments might come across three separate days rather than all on the same day. Deadline was December 14th
You need to make sure that there is space on the card to accept new loads, unless the load will fail.
India pay outs, we are trying the Bank Pay out option again – make sure affiliates have the updated bank details in the back office.
Next payout all methods will be January 8th.
Reminder about Allied Wallet whitelist procedure discussed previously.
It is nice to see the positive comments when you guys get paid.
Friday December 21st 4PM EST will be the last day the offices will be open. Reopen January 2nd. Support ticketing system will be offline during this time. The site will be monitored every day, IT will be on top of things. If there is an issue with the site, we will still be here and this will be resolved.
Like last year, there will be a few calls scheduled during the holidays.
Finally, following some restructuring, the Independent Contractor for the UK has not had their contract renewed effectively immediately. All support for the UK can either go to Ireland or Stellar point in Canada.
When we make a decision we always ask the three things (is it good for the Affiliates, is it good for Banners Broker, is it good for the longevity of the company) and in this instance we decided it was.
BB has not closed in the UK – there will be a new office opening up in January, probably run by Stellar Point who will appoint a General Manager.
We will not go into the reasons why but there is no public cause for concern.
2013 is going to be a fantastic year and we look forward to the upcoming success.
No interactive Q and A, posted answers;
Q: Do you have an update on the payments to missing TP subscription commissions?
A: We expect this to happen this week. We apologize for the delay
Q: Some affiliates reported STP payout recieved, but some still pending for cut off 5th december.
A: That's correct. Thousands got paid this past weekend via STP, however there are more batches to go through prior to Dec 20, 2012
Q: waiting for stp 24th oct
A: We are past the withdrawals for October, and deep into November. Most likely the account has a negative balance.
Q: the new pack is coming next year?
A: yes